Refund Policy

1. Our 30-day money-back guarantee

PROMEC SYSTEMS LLC, the seller of Routova, offers a 30-day money-back guarantee for Routova subscription purchases. If you change your mind or are not satisfied, you may request a full refund within 30 days of the order date, including a subscription renewal charge. This policy does not limit any mandatory rights you have under applicable consumer law.

2. How to request a refund

Refunds are processed by Paddle, our Merchant of Record. Visit paddle.net and use the email address and order details from your purchase receipt to request a refund. You may also contact sales@routova.net for help submitting your request. Please do not send card details to us.

Paddle handles the return of funds to the original payment method. The time for a refund to appear depends on the payment method and your financial institution. See Paddle's Refund Policy for its processing terms.

3. Cancellation and scope

Cancelling a subscription prevents future renewals and normally preserves access until the end of the paid period. Cancellation alone is not a refund request; request a refund separately through the process above. A refunded subscription may end paid access for the refunded period. This policy covers the Routova software subscription only, not invoices that field service companies issue to their own customers. For those invoices, contact the company that supplied the service.